What was the unexpected incident that put Geek Technology in the spotlight?
The incident occurred on the New York subway in the United States when a passenger was playing a mobile game while charging their phone with an unknown power bank.
As a result, the Geek S2 phone suddenly exploded and caught fire, almost killing the passenger.
Fortunately, there was a fire extinguisher on the subway, so the passenger only suffered multiple burns, but their hand was severely damaged.
Although no fingers were severed, the sight of blood flowing from the numerous wounds on several fingers was quite horrifying!
This incident happened to be within the surveillance range of a camera inside the subway.
So, naturally, someone uploaded it to Twitter's new 'Geek Short Video,' which was launched this year specifically to 'compete with Geek Short Video'.
After being fueled by unknown forces, this short video was reposted by various influential figures on Twitter, and soon it officially shocked global media within a few days.
As a result, Geek Technology, including Geek smartphones, suffered a huge impact due to this incident.
Guangdong City, Geek Technology headquarters.
"...The situation is like this."
"Currently, our mobile phone sales have been severely affected by the widespread news reports following the Geek S2 smartphone explosion, with sales plummeting by more than 20%, resulting in significant losses."
Marketing Director Zhang Feng introduced the current situation.
"Have you obtained the original surveillance video?"
Gao Nian frowned and asked Marketing Director Zhang Feng.
He really didn't expect one wave to follow another. Geek Technology could finally have a few stable days, but then it was greeted with such a terrible incident.
"We have already spent money to buy the original surveillance video."
Speaking of this, Marketing Director Zhang Feng continued:
"After emergency joint processing with the technology research and development department, we reviewed the original video from the scene and the user's smartphone usage records saved in the cloud.
We discovered that the reason for the phone's explosion was that the user was an unemployed individual and also a heavy mobile game enthusiast.
Therefore, he needed to charge his phone more than five or six times a day, and the screen-on time exceeded 14 hours.
Moreover, he also liked to play games while charging, and he used a substandard power bank produced by an Indian factory.
This series of bad behaviors led to the Geek S2 smartphone generating a lot of heat, significantly reducing battery life, and greatly increasing safety hazards.
Therefore, after nearly a year of continuous abuse, it was almost inevitable that the Geek S2 smartphone would explode."
Hearing Marketing Director Zhang Feng's words, the people present finally breathed a sigh of relief.
It turned out that there was no problem with the quality of the Geek smartphone, but the Geek S2 smartphone had encountered a perverted customer.
Playing games while charging, and using a substandard power bank from India, with these self-destructive behaviors, it would be strange if the Geek S2 smartphone didn't explode.
So, upon learning the truth, how could the people present not breathe a sigh of relief?
However, Gao Nian was thinking even more than them.
After all, Gao Nian knew how Sanhan Mobile was completely abandoned by Chinese consumers due to a battery explosion incident back then.
Therefore, through this incident, Gao Nian also recognized the current shortcomings of Geek smartphones.
So, Gao Nian looked at the middle and senior managers present and said:
"From a small clue, we can see the whole picture. Globally, there will definitely be more people like that American consumer.
Playing games while charging, while also using substandard power banks, so we need to prevent such incidents from happening again."
After a pause, looking at the curious people, Gao Nian continued:
"Next, in addition to working hard to resolve this public opinion crisis, we must also find ways to prevent similar incidents from happening again.
After all, consumers can understand and accept an explosion once, but if it explodes twice or even three times,
then consumers will vote with their feet and abandon our products.
So, we must avoid similar situations and nip the crisis in the bud, greatly reducing the probability of the incident occurring.
The specific solution is that we need to launch our own high-quality power banks. The power bank models should be diverse and the price should be affordable.
Let consumers choose to buy our power banks without hesitation between buying other power banks and our power banks, ultimately avoiding similar situations from happening again.
Of course, the mobile phone system also needs to be designed.
In addition to reminding users to avoid playing games while charging as much as possible, as this poses a risk of explosion and reduces battery life.
Our own customized Geek smartphone system also needs to develop a battery life estimation program.
To make it easier for users to check their battery life, and if replacement is needed, remind users to go to Geek Appliance stores to replace the original battery."
"I support it!"
Lei Bu Si, upon hearing Gao Nian's words, unhesitatingly supported Gao Nian's decision.
Reminding users not to play mobile phones while charging reflects Geek Technology's humanistic care.
Developing a battery life estimation program, estimating battery life and then reminding consumers to replace the original battery, can obviously reduce the probability of battery explosion incidents happening again.
As for selling our own power banks, this can also greatly improve the life of mobile phone batteries, which is also a beneficial thing for consumers and Geek Technology.
Moreover, selling power banks will definitely make money without losing money. Under the current panic, as people know the truth, they will definitely abandon their old power banks.
So, Geek Technology may be able to take the opportunity to make a lot of money selling power banks.
Of course, since Geek Technology's power banks are determined to take the affordable route, the price will definitely not be expensive,
so the money earned is destined to not be that much.
Hopefully, the increase in sales can make up for the loss of profits.
So, after this meeting, Geek Technology's actions were very fast.
First of all, power banks are not a very advanced technology. Geek Technology itself has self-developed lithium battery control chips.
There is also a battery control program with independent intellectual property rights, and it is quite knowledgeable about the characteristics of lithium batteries.
So, while Geek Technology started to expedite the development of smart power banks, it also sent people to Panasonic.
Preparing to purchase a large number of their high-quality 18650 batteries in advance to facilitate future assembly into power banks.
As for the marketing department, they also took action one after another. In order to let more people know about this matter and avoid similar incidents from happening again.
Even at the cost of letting many unknown people know about the Geek S2 smartphone explosion incident.
Geek Technology has successively used products such as "Geek Short Video", "Geek Computer Security Butler", "Geek Chat", and "Geek Network Management Software".
In addition, Geek Technology also took the initiative to expose this incident at the cost of burning money, including well-known media at home and abroad.
Geek Technology first proved the reason why the Geek S2 smartphone exploded through the complete video and Geek Technology's background data, and finally added the injured person's self-report.
It proved that the reason why the Geek S2 smartphone exploded was actually because the injured person was a heavy game enthusiast.
He liked to play "League of Legends" and "Dungeon \u0026 Fighter" on his Geek S2 smartphone while charging it with a power bank.
This charging would charge the phone five or six times a day, and finally, the Geek S2 smartphone was overwhelmed and exploded!
Therefore, Geek Technology warned consumers that when they are charging their Geek phones, they must never use the phone while charging, as this will accelerate battery aging and reduce battery life.
It especially severely warned consumers not to use power banks produced in India for charging, and also try not to use power banks from other small factories for charging, because there is a certain probability that they will explode!
Finally, Geek Technology also emphasized to consumers that they should try not to buy unknown brand power banks.
If you want to buy, buy the Geek smart power bank that Geek Technology is about to officially release, so as to perfectly match and protect the mobile phone battery and avoid similar battery explosion incidents from happening.
Of course, at the end of the article or video.
Geek Technology also mentioned that it is currently developing a battery life estimation program.
When the life of the mobile phone battery reaches its limit due to excessive use, it will remind users to replace the original battery.
In addition, Geek Technology also stated that the Geek smartphone system will have small prompts when charging, reminding users to avoid playing mobile phones while charging, and so on.
It can be said that Geek Technology's sincerity and actions have all been displayed, allowing people to see Geek Technology's sincere attitude of correcting its mistakes.
